HUBUNGAN USIA DAN LAMA BEKERJA PERAWAT DENGAN GAYA MANAJEMEN KONFLIK DI PUSAT MATA NASIONAL RUMAH SAKIT MATA CICENDO BANDUNG

Abstract

Background : Conflict within healthcare organizations, particularly in hospital settings, is an unavoidable phenomenon that significantly impacts performance and service quality. Differences in nurses' age and length of service are thought to influence the conflict management styles they employ.

Objective: To analyze the relationship between nurses' age and length of service and their conflict management styles at the Cicendo Eye Hospital National Eye Center in Bandung. Methods: This study employed a quantitative approach with a descriptive-correlational and cross-sectional design. A sample of 91 nurses was selected using purposive sampling. The instruments used were a demographic questionnaire and the Rahim Organizational Conflict Inventory-II (ROCI-II). Statistical analysis involved Chi-square and Fisher's Exact tests with a significance level of 0.05.

Results : The majority of respondents were aged 30–50 years (73.6%) and had 11–20 years of work experience (46.2%). The dominant conflict management styles used were integrating (78.0%) and compromising (18.7%). Statistical test results showed a significant relationship between age and conflict management style (p = 0.042), but no significant relationship between length of service and conflict management style (p = 0.321; p > 0.05).

Conclusion : Nurses' age is significantly associated with the conflict management style employed. These findings underscore the importance of considering age as a factor in training planning and nursing human resource management.